Performing a factory reset is the best solution if you find that you cannot recover your router password. You can refer to the steps below to reset your Netgear router: • Step 1: Ensure that the power light on the router is on • Step 2: Turn your router and look on the back for the ‘Reset’ button • Step 3: Use a pin or a paper clip and gently press the button • Step 4: Keep the reset button pressed for about 7 seconds then release it If you cannot locate the reset button or if you have trouble completing any of the above steps you can call the Netgear technical support number and ask for help.